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Today is World Quality Day (https://nationaltoday.com/world-quality-day/) and one of the major contributors to the understanding and practice of quality is Joseph Juran. (https://en.wikipedia.org/wiki/Joseph_M._Juran).
With a degree in Electrical Engineering and many years of practical experience beginning with his time at Western Electric’s Hawthorne Works, Juran went on to become a well-known author and consultant. He has been referred to as one of the founding fathers of the quality movement.
While the quality movement began in the manufacturing sector, Juran was instrumental into expanding quality planning, quality control and quality improvement into other sectors (e.g., service).
Joe Juran retired at age 90 in 1994 and lived another 13 years before his death in 2008. His final messages were about Big Q and a focus on quality of life and environmental quality.
I recall meeting him in the late 1980s at the end of a week-long quality planning training program and was very impressed with his direct yet low-key delivery. He may not have been as dynamic a speaker as his counterparts, Crosby and Deming, but his clarity, focus and many publications were extremely helpful. See a chart below as an example.
Today’s homage haiku: Thank You, Joe Juran
simple golden rule:
customers know quality
ask and follow through
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Life Matters 